Comparison
Novara.Chat vs Tidio
Both are AI chatbots. But they're built for different use cases. Here's an honest comparison to help you choose the right tool for your business.
The quick summary
Novara.Chat
Best for:
- Service businesses that book appointments
- Salons, clinics, law firms, agencies
- Simple setup, focused on conversions
- Teams who want AI-first, not live chat
- Businesses outside the US wanting €-based pricing
Limitations:
- No e-commerce integrations (Shopify apps, product sync)
- No built-in live chat with agent routing
- Fewer integrations than Tidio's marketplace
- Newer product with smaller user base
T
Tidio
Best for:
- E-commerce stores on Shopify/WooCommerce
- Teams wanting live chat + bot hybrid
- Businesses needing many integrations
- Large teams with complex routing needs
- Companies wanting a mature, established platform
Limitations:
- Pricing can escalate quickly with usage
- AI features require higher-tier plans
- Can be overwhelming for simple use cases
- No native appointment booking focus
Feature comparison
| Feature | Novara.Chat | Tidio |
|---|---|---|
| Primary focus | AI chatbot for service businesses | Live chat + chatbot for e-commerce |
| Appointment booking | Built-in booking add-on | Via third-party integrations |
| Starting price | €49/month | $29/month (limited) |
| AI conversations included | Unlimited | 50-100/month on most plans |
| Free trial | 7 days, full access | 7 days |
| Live chat | Human handoff available | Full live chat with routing |
| E-commerce integrations | Basic (embed on any site) | Deep Shopify/WooCommerce integration |
| Setup complexity | Simple (15-minute setup) | More complex (more features) |
| AI training | URLs, documents, text | Similar + product catalog sync |
| Multi-language | Auto-detects, responds in visitor's language | Multi-language support |
Pricing comparison
Novara.Chat
Starter€49/month
AI conversationsUnlimited
Booking add-on+€30/month
Overage feesNone
T
Tidio
Starter$29/month
AI (Lyro) conversations50/month included
Additional AI chats$0.50-1.00 each
Growth plan (more AI)$59-99/month
Which should you choose?
Choose Novara.Chat if...
- You're a service business that books appointments
- You want simple, predictable pricing
- AI-first approach matters more than live chat
- You need a focused tool, not a feature-bloated platform
- You prefer € pricing without currency conversion
Choose Tidio if...
- You run an e-commerce store
- You need robust live chat with team features
- You want deep Shopify/WooCommerce integration
- You need lots of third-party integrations
- You have complex multi-team routing needs
Visit Tidio.com to learn more about their platform.
Other comparisons:
Frequently asked questions
Try Novara.Chat free for 7 days
See if it's the right fit for your service business. No credit card required.